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User accounts, profiles and services

Get more out of your car by customising it using profiles and connecting it to the phone app. This gives you access to more features and services, such as support if you're having issues on the road.

Note

Many of the services available for your car require a registered personal account, such as your Polestar ID.

To get the most out of your car experience:

Connect your Polestar ID
Download the Polestar app to your phone
Set up your user profile and customise the car's settings, such as the ergonomic settings and other preferences
Connect a key to your profile
Sign in with your Google account

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Setting up your car for the first time

There is a guide that helps you set your car up the first time you use it.

Polestar ID

Your Polestar ID is a personal account that gives you access to various services connected to your car.

Polestar App

The Polestar app allows you to have direct contact with your car. You can connect the Polestar app to your car during setup, but you can also do it later in profile settings.

Getting started with Google services

Customisation and settings

You can customise many of your car's features and behaviours by accessing its settings.

Car user profiles

For a more customised experience, you can set up user profiles for different drivers.

Polestar Assistance

Polestar Assistance is a service that provides assistance and remote access to certain car features. You can contact a Polestar Assistance service centre at any time for assistance.

Emergency assistance

In an emergency, the car can connect you to an emergency call centre. This is done automatically in response to severe collisions or manually by pressing the SOS button in the ceiling.