Calling Polestar Assistance for roadside assistance
Note
Not for emergencies
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Using Polestar Assistance abroad
If you press the CONNECT button when you are abroad, you will reach Polestar Assistance in your home country.
Tip
The CONNECT button is located in the ceiling, on the right side of the overhead console.
Press and hold the CONNECT button for at least 2 seconds.
The car will make a voice call to the Polestar Assistance call centre and send information such as its location and status.
The Polestar Assistance call centre tries to communicate with the people in the car to find out what kind of help you need.
If the voice call fails, the Polestar Assistance call centre has the ability to respond based on information sent by the car.
