Activating Plug & Charge

You can activate Plug & Charge in the charging view. This can simplify the charging process, from authentication to billing.

Note

The feature Plug & Charge is included in the charging view but may not be available in your country. This is because e-mobility service providers1, charging stations and other infrastructure needs to support Plug & Charge in the country before the feature can be used.

Press the car symbol

in the bottom bar and go to Settings.

Go to Charge → Advanced → Plug & Charge.

Turn the function on.

Start your Polestar app and follow the instruction in the app.

If you use another provider than Polestar’s partner, you can use your car’s unique PCID2 number to activate Plug & Charge. Depending on the e-mobility service operator, the process and instructions may vary.

Tip

Press Read more if you need more information on how to set up Plug & Charge.

Connect your car at a public charging station.

The contract certificate will be installed through the cable and the authorisation and payment are handled by the car and the charging station. You can see the status in the driver display and the charge port during the installation.

Charging session starts when the authorisation is finished.

Note

If there are some faults related to Plug & Charge, try to reconnect the charging cable. If it still doesn't work, check the charging settings to see if there is a contract installed in your car. If there is a contract, contact your e-mobility service provider to make sure that there are no issues with the contract. If there is no contract, follow the activation steps again. If the problem persists, try normal charging. Authorise yourself at the charger and follow the instructions in the charging station's interface.

If Plug & Charge isn't working after a workshop visit, it could be because the contract certificate was removed from your car. Follow the activation steps again.

You can find your contract certificate under Charging account. If you turn Plug & Charge off after installing a contract, it becomes disabled and inactive.

If you want to change or remove your contract certificate, press the rubbish bin symbol . To add a new contract certificate, make sure Plug & Charge is on and follow the activation steps again. The most recent contract certificate will always be installed. If you want to delete the account permanently, you also need to cancel the contract with your e-mobility service provider.

Charging your car

Activating Plug & Charge

Note

Tip

Note

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