WEBVTT

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For the next part of the session, I'm

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thrilled to welcome two of our top

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Polestar experts to join me

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as we dive into some topics that

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many of you frequently ask about.

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A warm welcome to Polestar 4

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product manager Ola Aldensjo

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and product expert Lina Asp Hagman.

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Thank you, Lisen.

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Great to be here.

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Ola, maybe you can start by walking

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us through a few topics

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that were frequently

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requested ahead of today’s event.

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Yes, as Lina mentioned

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we'll go through some good-to-know

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information before opening up for Q&A

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towards the end.

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I'll start to go

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through the software roadmap.

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So first of all, I'd like to share the

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information that what we

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say here today may be

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different across markets.

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Legislation differs between markets.

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For example, UK uses

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miles and have some unique

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features and so does

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North America.

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So bear in mind, today we're talking from

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a general perspective, but there might be

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local deviations,

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all of which you’ll find in

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your user manual and documentation.

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We will not go through every

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detail that differ from Korea to the US in

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terms of legislation etc.

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Instead, we will focus on

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what’s common across markets.

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Let's have a look at

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the software roadmap.

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With Polestar 2 and Polestar 3,

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we’ve added many features

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over the vehicles' lifetimes.

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And we’re doing the same for Polestar 4.

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It's been on the road since summer 2024

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and we regularly deploy

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over‑the‑air (OTA) software updates.

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These updates roll out

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while your car is active.

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A few days later, you will

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receive a prompt in the car

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asking if you'd like to

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install this software now?

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During installation the car is not drivable

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for 5–10 minutes, or up to 60 minutes,

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depending on how big

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the software package is.

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We’ve already delivered a large number

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of updates for Polestar 4.

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Some of them contain

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new feature and functional improvements,

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while others focus on

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stability and bug fixes.

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Since spring, we have

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added many new features.

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I’ll highlight a few.

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We have added

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Digital Key for Apple devices.

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We've also made updates to

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the ACC and Pilot Assist systems.

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We have changed the logic

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for activating these features,

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and increased the available speeds

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in which they can be used.

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ACC can now also be used

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when towing with a trailer

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attached to the tow bar.

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We’ve also updated Google Maps

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functionality, system behaviour, and UI.

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More improvements are planned.

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For example, Google Gemini is

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on its way.

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Some of you might have seen

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the press release.

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We also have Google Live Lane Guidance

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coming as well as Plug & Charge

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for Polestar 4, hopefully

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not too far off from now.

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Vehicle-to-load (V2L)

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is also being tested right now,

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and once we're happy with the function,

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it will be released.

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More updates to come.

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Normally, we don't give exact dates for

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when something will be released,

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because even if a function works well

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on one end,

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there may be dependencies elsewhere.

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For example, with Plug & Charge

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our system must communicate reliably

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with charging‑station protocols.

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We need to ensure alignment

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on both sides before

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releasing something.

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The same applies

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to Digital Key and other features.

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So we release the functions

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only when we consider them

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good for the customer to use.

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Lina, anything

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you’d like to add on software?

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Only that we continuously

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deliver stability improvements.

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Every release includes work on overall

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reliability.

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And even though not

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all software updates are

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available via over-the-air,

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some require workshop visits,

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we always aim to enable as many as

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possible over-the-air.

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Yes, the target is to make the car

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better than the day you purchased it,

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with more functions, features, and

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a more refined driver experience.

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Yes, exactly.

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Now, on to the topic of Digital Key.

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As Ola mentioned, at the end of March

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last year we released

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Digital Key for Apple devices

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through the new CCC

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protocol and the new standard.

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The key appears in the

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native wallet app of your phone.

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We are continuing to work with

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Samsung and Google to finalise

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development and certification,

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so we can bring this functionality

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to more users

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as soon as possible.

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As communicated over email,

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at the end of 2025,

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we currently don't have a timeline

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for Android availability.

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As Ola said, we have several

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steps that we need to go through.

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But rest assured, we are actively

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working on it

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and it remains a high priority.

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We want it to be as good as

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possible when we release it.

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Around 70% of Polestar app users

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are on iPhone,

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which is one of the reasons

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functionality for Apple devices

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was prioritised first.

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On to the next topic, driver profiles.

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As explained in

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the walkthrough video,

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and as some of you may have noticed,

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by default all keys are

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assigned to the guest profile.

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So if you don't connect your key to

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your driver profile, it will

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automatically load the guest profile

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when unlocking the car.

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That can be frustrating,

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but it’s easily resolved

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by linking your key to the profile.

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Each key can only be linked

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to one driver profile.

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So if you want to use multiple keys,

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you may need duplicate profiles

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with identical settings.

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We recommend that you use

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an ultra‑wideband capable key,

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such as Digital Key, as your primary key

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and the key card as an emergency backup.

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But remember, when using the key card,

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the car will load the guest profile.

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We understand that it can be unclear

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which button to press to

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connect your key to your profile,

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especially for Digital Key.

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When you create a Digital Key,

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you’ll see an orange icon

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in your profile.

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This only indicates

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that you have created

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your primary digital key,

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not that it’s linked to

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your driver profile.

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To link it, you need to press the

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'Connect key to profile' button.

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That applies to all key types,

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the key fob, digital key and

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NFC key card.

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Currently the icon shows a key fob,

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but that same button links all key types.

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but that same button links all key types.

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We know the icon can be confusing,

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so we’re working on

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clearer UI elements,

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that show all three key types.

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We have an advanced ADAS system,

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in Polestar 4,

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with a platform from Mobileye.

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It's a 12‑vision, one‑radar system,

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with cameras all around the car.

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There are cameras

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in the front,

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in the windshield,

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on the mirror arms,

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at the rear, and on the roof.

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All camera feeds go to the

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central computer for processing;

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supporting safety,

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parking, and

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driver support systems.

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The Mobileye system is designed to take the lead

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when driver support is activated.

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In other words, either the system supports you,

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or you take full control.

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This means Polestar 4 allows less manual

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driver input while the support systems are active

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compared with Polestar 2 or Polestar 3.

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The Polestar 4 system provides

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confident control when engaged,

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and you supervise

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with your hands on the steering wheel.

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We’ve received questions about

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why the systems feel different,

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and it’s due to different system philosophies.

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Polestar 4 uses a more self‑supporting

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system rather than one

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that blends driver input continuously.

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About half of the industry

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moves in this direction,

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while the other half uses systems

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that allow more driver interaction.

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So this is a reason behind

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why Polestar 4’s assistance systems

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feel and behave differently.

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It is intentional.

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Now, let’s move on

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to cold‑weather DC charging.

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Cold temperatures impact charging performance

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for all EVs.

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Here are some tips and tricks
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on charging and

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charging performance.

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First, battery temperature

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is key to a good charging session.

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A good battery temperature

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is around 35°C (95°F).

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To initiate preheating

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you need to select a DC charger

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as your destination

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in the navigation system,

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not just the charger’s location.

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For example, if you're driving from

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Gothenburg to Stockholm,

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approximately 500 km (311 mi),

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you’ll likely need a charging stop.

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You’ll probably want a quick leg stretch as well,

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so it's a good idea to plan a stop along the route.

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If you set a restaurant

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as your destination,

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the battery will not preheat.

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But if you instead choose

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a nearby DC charging station,

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the car recognises it as a charging point

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and begins preheating

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about 60 minutes before arrival.

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So always set the charging station

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as your destination.

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Secondly, if you have multiple stops,

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for example a grocery store

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on the way,

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the car won’t know

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how long you’ll stay,

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so it won’t preheat

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for the upcoming charging stop.

285
00:14:23.840 --> 00:14:25.699
So if you're going

286
00:14:25.699 --> 00:14:28.180
on a longer drive with multiple stops,

287
00:14:28.180 --> 00:14:30.899
make sure the charging stop

288
00:14:30.899 --> 00:14:33.819
is prioritised in your navigation,

289
00:14:33.819 --> 00:14:35.159
to get preheating started.

290
00:14:37.760 --> 00:14:43.579
Polestar 4 has a heavy battery,

291
00:14:43.579 --> 00:14:51.800
so heating it takes significant energy.

292
00:14:52.260 --> 00:14:56.239
This is why, during the final hour

293
00:14:56.960 --> 00:14:59.159
of driving before charging,

294
00:14:59.159 --> 00:15:03.260
you may see the state of charge drop faster.

295
00:15:03.260 --> 00:15:05.119
The battery is then using energy to

296
00:15:05.119 --> 00:15:07.899
heat up itself,

297
00:15:07.899 --> 00:15:10.600
not just to propel the car.

298
00:15:12.619 --> 00:15:14.340
So remember: warming up a cold,

299
00:15:14.340 --> 00:15:17.619
heavy battery takes

300
00:15:17.619 --> 00:15:19.579
time and energy.

301
00:15:19.579 --> 00:15:22.819
20 or 30 minutes is

302
00:15:22.819 --> 00:15:25.060
not enough in very cold weather.

303
00:15:30.899 --> 00:15:33.779
Charging speed is also strongly affected

304
00:15:33.779 --> 00:15:36.239
by your state of charge.

305
00:15:36.239 --> 00:15:37.859
You get the fastest speeds when arriving

306
00:15:37.859 --> 00:15:41.239
with a low SOC, around 10%.

307
00:15:41.619 --> 00:15:44.600
If you attempt to charge at

308
00:15:44.600 --> 00:15:47.619
for example 60% SOC, because it

309
00:15:47.619 --> 00:15:49.899
suits your travel schedule,

310
00:15:49.899 --> 00:15:53.279
the charging curve will naturally be slower.

311
00:15:54.600 --> 00:15:57.260
That’s expected behaviour for all EVs.

312
00:15:59.840 --> 00:16:01.779
Charging speed is also affected

313
00:16:01.779 --> 00:16:02.680
by charger temperature.

314
00:16:04.899 --> 00:16:06.939
If the charger is very cold,

315
00:16:06.939 --> 00:16:10.779
even a warm battery

316
00:16:10.779 --> 00:16:15.239
cannot reach peak speeds.

317
00:16:17.340 --> 00:16:20.020
And finally, infrastructure plays a role too.

318
00:16:20.020 --> 00:16:22.300
If multiple cars are charging

319
00:16:22.300 --> 00:16:23.939
at the same location,

320
00:16:25.060 --> 00:16:31.359
the site may limit power to each stall.

321
00:16:35.220 --> 00:16:36.619
So there are many factors

322
00:16:38.939 --> 00:16:41.079
that influence DC charging performance.

323
00:16:41.079 --> 00:16:42.640
Some people experience excellent results;

324
00:16:42.640 --> 00:16:46.100
others see slower sessions,

325
00:16:46.100 --> 00:16:48.939
even with the same model.

326
00:16:48.939 --> 00:16:53.880
For example, I saw a report today of 220 kW,

327
00:16:53.880 --> 00:16:56.239
which surprised even me.

328
00:16:56.560 --> 00:16:58.359
I don't know if it was fully true,

329
00:16:58.359 --> 00:16:59.199
but it shows what can be possible.

330
00:16:59.199 --> 00:17:01.260
In optimal conditions it is

331
00:17:01.560 --> 00:17:03.899
possible to get over 200,

332
00:17:03.899 --> 00:17:05.960
even if that's the certified number.

333
00:17:05.960 --> 00:17:08.279
But again, many factors

334
00:17:08.279 --> 00:17:09.199
impact the charging speed.

335
00:17:10.560 --> 00:17:14.420
On my last drive, I had two very different results.

336
00:17:14.420 --> 00:17:16.520
One charging session peaked at around 180,

337
00:17:16.520 --> 00:17:19.079
and another was only between 75 and 100.

338
00:17:19.079 --> 00:17:21.180
Same car, same day, same temperature,

339
00:17:21.180 --> 00:17:22.779
but different locations can

340
00:17:22.779 --> 00:17:23.560
give different outcomes.

341
00:17:29.800 --> 00:17:33.960
Next topic: 400‑volt

342
00:17:35.199 --> 00:17:38.220
vs. 800‑volt battery architecture.

343
00:17:39.399 --> 00:17:43.140
An 800‑volt system

344
00:17:43.140 --> 00:17:45.180
generally allows

345
00:17:45.180 --> 00:17:48.699
higher motor power.

346
00:17:53.129 --> 00:17:56.399
Another benefit is the

347
00:17:56.600 --> 00:17:58.939
faster charging speeds.

348
00:17:59.099 --> 00:18:00.420
In some cases,

349
00:18:00.420 --> 00:18:01.840
charging time can be

350
00:18:01.840 --> 00:18:03.579
cut nearly in half.

351
00:18:09.020 --> 00:18:12.279
But real‑world benefit depends

352
00:18:12.960 --> 00:18:15.020
heavily on how you travel.

353
00:18:15.020 --> 00:18:16.079
On a recent family trip,

354
00:18:16.840 --> 00:18:21.399
we stopped after three hours

355
00:18:22.119 --> 00:18:25.840
at a roadside restaurant.

356
00:18:29.399 --> 00:18:33.239
In that situation, having

357
00:18:33.239 --> 00:18:35.340
an 800‑volt system

358
00:18:35.340 --> 00:18:37.140
wouldn’t have saved us

359
00:18:37.140 --> 00:18:38.720
any time during the stop.

360
00:18:39.140 --> 00:18:44.320
We needed roughly 40 kWh.

361
00:18:44.800 --> 00:18:46.520
The Polestar 4 charged that

362
00:18:46.680 --> 00:18:49.159
in 10–15 minutes,

363
00:18:49.319 --> 00:18:52.199
well within the time it took us

364
00:18:52.199 --> 00:18:55.779
to stretch our legs and eat.

365
00:18:55.880 --> 00:18:57.659
An 800‑volt system may have done it

366
00:18:57.659 --> 00:19:00.359
in around 6 minutes,

367
00:19:00.359 --> 00:19:01.060
but that wouldn’t have

368
00:19:01.060 --> 00:19:03.119
saved any actual travel time.

369
00:19:04.779 --> 00:19:07.899
So sometimes a faster charge

370
00:19:07.899 --> 00:19:10.180
won’t make a big impact,

371
00:19:10.659 --> 00:19:13.260
while in other situations,

372
00:19:13.260 --> 00:19:15.460
the difference matters more.

373
00:19:16.600 --> 00:19:19.779
Polestar 4 uses a 400‑volt

374
00:19:19.779 --> 00:19:21.260
system because,

375
00:19:21.260 --> 00:19:23.180
at the time of development,

376
00:19:23.479 --> 00:19:25.060
400‑volt infrastructure

377
00:19:25.060 --> 00:19:26.699
was the global standard.

378
00:19:30.260 --> 00:19:34.859
Most chargers today are

379
00:19:34.859 --> 00:19:37.079
still optimised for 400‑volt systems.

380
00:19:40.060 --> 00:19:41.979
Of course, as a tech company,

381
00:19:41.979 --> 00:19:43.699
we're looking at future changes.

382
00:19:44.199 --> 00:19:46.180
But for now, we are happy with

383
00:19:46.180 --> 00:19:48.079
the 400‑volt setup overall.

384
00:19:48.079 --> 00:19:51.340
There’s a bit of a learning curve

385
00:19:51.340 --> 00:19:52.500
around how to charge, especially

386
00:19:52.500 --> 00:19:55.439
in colder conditions,

387
00:19:55.439 --> 00:19:57.119
and that can create some worry.

388
00:19:58.180 --> 00:20:01.079
And the charging infrastructure

389
00:20:01.079 --> 00:20:03.140
still isn’t fully ready for 800 volt.

390
00:20:03.140 --> 00:20:05.220
This can limit the charging

391
00:20:05.220 --> 00:20:08.159
performance, even if your car

392
00:20:08.159 --> 00:20:09.619
has an 800‑volt system.

393
00:20:10.279 --> 00:20:13.039
Because even if your car

394
00:20:13.039 --> 00:20:15.899
can handle an 800‑volt charging power,

395
00:20:16.319 --> 00:20:17.979
you won’t necessarily get the full

396
00:20:17.979 --> 00:20:22.500
400‑volt charging speed on a 400‑volt unit.

397
00:20:23.039 --> 00:20:24.720
In some locations,

398
00:20:24.720 --> 00:20:27.479
800‑volt cars can even

399
00:20:27.899 --> 00:20:28.500
charge slower.

400
00:20:29.960 --> 00:20:32.340
Essentially, if you have an 800‑volt car,

401
00:20:32.340 --> 00:20:33.359
you really want

402
00:20:33.359 --> 00:20:34.399
an 800‑volt charger.

403
00:20:35.020 --> 00:20:36.479
So the infrastructure needs

404
00:20:36.479 --> 00:20:38.020
to catch up, and today

405
00:20:38.539 --> 00:20:39.840
most chargers are still 400‑volt.

406
00:20:39.840 --> 00:20:41.460
But of course, we're looking into it.

407
00:20:42.220 --> 00:20:43.560
Polestar 5 has it,

408
00:20:43.560 --> 00:20:44.899
and Polestar 3 does too.

409
00:20:45.380 --> 00:20:47.039
So we're exploring it

410
00:20:47.039 --> 00:20:49.279
for future models as well.

411
00:20:51.359 --> 00:20:53.260
All right, welcome back,

412
00:20:53.260 --> 00:20:55.739
and thank you, Lina and Ola.

413
00:20:55.739 --> 00:20:57.819
I learned a lot from that discussion.

414
00:20:59.260 --> 00:21:01.460
Let’s get into your questions.

415
00:21:01.460 --> 00:21:03.340
We received many in advance

416
00:21:03.340 --> 00:21:04.000
through the sign‑up form.

417
00:21:05.720 --> 00:21:07.579
And even more are arriving now

418
00:21:07.579 --> 00:21:09.579
via the live Q&A link.

419
00:21:09.840 --> 00:21:10.380
Keep them coming.

420
00:21:11.840 --> 00:21:13.180
Many of you are asking about the same

421
00:21:13.180 --> 00:21:14.060
topics, which is great,

422
00:21:14.060 --> 00:21:15.300
it helps us focus

423
00:21:15.319 --> 00:21:19.840
on the areas that interest you most.

424
00:21:19.840 --> 00:21:20.920
And they align closely with

425
00:21:20.920 --> 00:21:21.960
what we’ve already discussed.

426
00:21:21.960 --> 00:21:23.439
But let’s dive into

427
00:21:23.439 --> 00:21:24.819
a few specific questions.

428
00:21:25.800 --> 00:21:28.199
First, can you explain

429
00:21:28.199 --> 00:21:29.439
how Plug & Charge works?

430
00:21:33.319 --> 00:21:37.060
Plug & Charge is a protocol

431
00:21:37.060 --> 00:21:39.060
used by several brands across Europe.

432
00:21:39.060 --> 00:21:41.039
It works by installing a digital ID

433
00:21:41.319 --> 00:21:42.079
in the car.

434
00:21:42.319 --> 00:21:47.119
This ID is then connected

435
00:21:47.119 --> 00:21:48.319
to your payment method

436
00:21:48.319 --> 00:21:50.319
through the Polestar Charge app.

437
00:21:51.979 --> 00:21:54.460
When you arrive at a

438
00:21:54.460 --> 00:21:56.359
Plug & Charge–enabled station,

439
00:21:56.359 --> 00:21:57.560
you simply plug in.

440
00:22:01.000 --> 00:22:03.300
The charger and the car

441
00:22:03.300 --> 00:22:04.939
authenticate each other,

442
00:22:04.939 --> 00:22:06.680
handle the payment,

443
00:22:06.680 --> 00:22:08.859
and start the charging session

444
00:22:08.859 --> 00:22:10.100
automatically.

445
00:22:10.100 --> 00:22:12.579
No need to open

446
00:22:12.579 --> 00:22:17.319
your app or take out your card.

447
00:22:24.880 --> 00:22:28.199
You mentioned earlier that it can be

448
00:22:28.199 --> 00:22:30.000
more difficult to charge

449
00:22:30.000 --> 00:22:31.340
when it's cold.

450
00:22:31.340 --> 00:22:32.420
Someone asks:

451
00:22:32.460 --> 00:22:34.340
I've noticed battery performance

452
00:22:34.340 --> 00:22:38.100
drops around 60–70% SOC

453
00:22:38.439 --> 00:22:39.300
in cold weather.

454
00:22:39.800 --> 00:22:41.020
When will this be improved?

455
00:22:42.439 --> 00:22:44.180
This is normal behaviour

456
00:22:44.180 --> 00:22:47.720
across all EVs.

457
00:22:47.720 --> 00:22:50.199
As the state of charge gets lower,

458
00:22:52.279 --> 00:22:54.680
performance is automatically limited

459
00:22:54.680 --> 00:22:56.239
to protect the battery,

460
00:22:56.239 --> 00:22:57.140
and help you maintain

461
00:22:57.880 --> 00:22:59.859
as much range as possible.

462
00:24:22.119 --> 00:24:26.839
Another scenario, I have a dog

463
00:24:27.340 --> 00:24:30.000
and I go out with him several times a day.

464
00:24:30.000 --> 00:24:33.119
If Lock & Leave is on,

465
00:24:33.960 --> 00:24:36.699
the car automatically unlocks

466
00:24:36.699 --> 00:24:38.659
every time I walk past.

467
00:24:39.000 --> 00:24:42.239
Then the system realises that

468
00:24:42.239 --> 00:24:45.239
I'm not actually planning to drive,

469
00:24:45.779 --> 00:24:48.079
so it locks again.

470
00:24:48.079 --> 00:24:50.439
Eventually the car

471
00:24:50.439 --> 00:24:51.060
stops unlocking automatically

472
00:24:51.079 --> 00:24:55.680
when I approach as it assumes I'm not

473
00:24:55.680 --> 00:24:57.799
planning to use it.

474
00:24:58.920 --> 00:25:00.779
It avoids starting up all the systems

475
00:25:00.779 --> 00:25:03.260
when it’s not needed.

476
00:25:03.699 --> 00:25:05.699
So later, when you approach

477
00:25:05.699 --> 00:25:08.159
the car, you may find that the automatic unlock

478
00:25:08.159 --> 00:25:10.739
function isn't working.

479
00:25:11.739 --> 00:25:13.260
The car prevents

480
00:25:14.699 --> 00:25:16.340
too many repeated unlocks.

481
00:25:16.359 --> 00:25:20.800
Then you’ll need to use your key

482
00:25:21.060 --> 00:25:22.760
to unlock it manually.

483
00:25:24.460 --> 00:25:25.899
Thank you.

484
00:25:27.039 --> 00:25:29.539
The ideal use case,

485
00:25:29.539 --> 00:25:30.699
at least for me, is that

486
00:25:30.699 --> 00:25:32.720
my apartment is about 100 meters

487
00:25:32.720 --> 00:25:34.819
from where the car is parked.

488
00:25:35.479 --> 00:25:37.359
I only approach the car

489
00:25:37.359 --> 00:25:41.659
when I'm ready to use it, and then it

490
00:25:41.659 --> 00:25:43.060
unlocks immediately.

491
00:25:44.439 --> 00:25:46.879
I never walk past it otherwise,

492
00:25:46.879 --> 00:25:48.260
so Lock & Leave works well for me.

493
00:25:48.260 --> 00:25:49.659
But if I lived in a house

494
00:25:50.279 --> 00:25:52.840
with the car parked right outside, I’d

495
00:25:52.840 --> 00:25:53.619
turn it off

496
00:25:53.619 --> 00:25:54.840
and instead use the easy

497
00:25:54.840 --> 00:25:56.800
easy touch locking sensors

498
00:25:56.800 --> 00:25:57.899
on the door handles.

499
00:25:59.220 --> 00:26:04.220
Speaking of locking and unlocking,

500
00:26:04.220 --> 00:26:05.619
someone asks:

501
00:26:05.619 --> 00:26:07.239
I only use my Digital Key,

502
00:26:07.319 --> 00:26:08.920
will my physical key fob

503
00:26:08.920 --> 00:26:10.579
eventually lose its charge?

504
00:26:10.680 --> 00:26:19.559
Yes. It’s good to test it every now and then

505
00:26:19.920 --> 00:26:23.380
and replace the battery when needed.

506
00:26:23.380 --> 00:26:25.039
And even if the battery runs low,

507
00:26:25.039 --> 00:26:27.159
the key still works as an NFC key card

508
00:26:27.159 --> 00:26:29.779
so you can still use it,

509
00:26:29.779 --> 00:26:33.160
just not with the ultra‑wideband functionality.

510
00:26:34.619 --> 00:26:37.180
Right, here’s another question:

511
00:26:37.180 --> 00:26:38.560
I’m about to switch phones.

512
00:26:38.560 --> 00:26:40.279
How do I make sure I get the

513
00:26:40.439 --> 00:26:45.960
primary Digital Key on my new phone?

514
00:26:45.960 --> 00:26:47.199
To set your phone as

515
00:26:47.199 --> 00:26:49.340
the primary digital key,

516
00:26:49.960 --> 00:26:53.680
you manage this

517
00:26:53.680 --> 00:26:57.680
through the owner profile in the car.

518
00:26:57.680 --> 00:26:58.220
Go into

519
00:26:58.840 --> 00:27:01.199
the keys menu, there's a button

520
00:27:01.199 --> 00:27:02.439
that says "Change Digital Key".

521
00:27:02.439 --> 00:27:04.659
Tap that,

522
00:27:04.680 --> 00:27:07.020
and then follow the steps

523
00:27:07.020 --> 00:27:08.939
to remove your current primary digital key

524
00:27:08.939 --> 00:27:10.640
and create a new one

525
00:27:10.640 --> 00:27:12.140
based on the phone you have

526
00:27:12.140 --> 00:27:12.840
during pairing.

527
00:27:12.840 --> 00:27:13.880
Through this process the

528
00:27:14.199 --> 00:27:16.800
new phone is set as

529
00:27:16.800 --> 00:27:18.539
the primary digital key.

530
00:27:18.539 --> 00:27:20.100
Only the primary key can

531
00:27:20.100 --> 00:27:23.479
share keys with other users,

532
00:27:23.479 --> 00:27:26.859
such as family members.

533
00:27:28.399 --> 00:27:29.899
So if I share my key

534
00:27:29.899 --> 00:27:32.159
with you digitally,

535
00:27:32.159 --> 00:27:33.939
you can use my car,

536
00:27:33.979 --> 00:27:36.359
but you can’t share that key

537
00:27:36.359 --> 00:27:37.979
with anyone else?

538
00:27:38.960 --> 00:27:40.699
Exactly.

539
00:27:41.699 --> 00:27:46.300
So many great questions coming in.

540
00:27:46.300 --> 00:27:47.859
Can I activate battery preheating

541
00:27:47.859 --> 00:27:51.079
from the Polestar app?

542
00:27:51.539 --> 00:27:54.960
No, that's not possible.

543
00:27:54.960 --> 00:27:56.279
The battery preconditioning

544
00:27:56.279 --> 00:27:59.159
is linked to the timers

545
00:27:59.159 --> 00:28:01.000
you can set in the center display.

546
00:28:01.000 --> 00:28:03.180
So when you schedule a departure time,

547
00:28:03.239 --> 00:28:05.420
the car will slightly preheat the battery

548
00:28:05.420 --> 00:28:07.819
during climate preconditioning.

549
00:28:07.819 --> 00:28:09.140
But direct start of climate

550
00:28:09.140 --> 00:28:12.600
using the Polestar app

551
00:28:12.600 --> 00:28:15.800
doesn’t trigger battery preconditioning.

552
00:28:16.840 --> 00:28:23.619
And speaking of preheating the battery.

553
00:28:24.279 --> 00:28:25.539
If you’re driving and you know you’ll

554
00:28:25.539 --> 00:28:29.199
need to stop within an hour,

555
00:28:29.199 --> 00:28:32.399
it’s better to set a charging station

556
00:28:32.680 --> 00:28:34.699
as your destination,

557
00:28:34.699 --> 00:28:37.119
even if you’re not 100% sure

558
00:28:37.119 --> 00:28:41.560
which one you'll use or where you'll stop.

559
00:28:41.560 --> 00:28:43.300
That way the car can start

560
00:28:43.300 --> 00:28:46.939
preheating the battery in time,

561
00:28:46.939 --> 00:28:48.060
and you won't be caught off guard

562
00:28:48.060 --> 00:28:49.859
when it's time for a stop.

563
00:28:49.859 --> 00:28:53.680
So if you know you’ll stop in about an hour

564
00:28:53.960 --> 00:28:58.319
choose one destination and keep it set.

565
00:28:58.319 --> 00:28:59.600
As you get closer to the stop,

566
00:28:59.600 --> 00:29:00.500
if you realise you want to

567
00:29:00.680 --> 00:29:02.939
stop somewhere else,

568
00:29:02.939 --> 00:29:04.659
just update the navigation.

569
00:29:06.920 --> 00:29:08.659
Doing this ensures your charging session

570
00:29:08.659 --> 00:29:11.180
is as efficient as possible.

571
00:29:11.180 --> 00:29:13.079
And the earlier, the better,

572
00:29:13.079 --> 00:29:17.840
as battery preconditioning is dynamic.

573
00:29:17.840 --> 00:29:19.239
It accounts for how far you

574
00:29:19.239 --> 00:29:22.739
have left to drive

575
00:29:22.739 --> 00:29:26.380
and how cold the battery currently is.

576
00:29:26.380 --> 00:29:28.619
It calculates how much it needs to heat up

577
00:29:28.619 --> 00:29:30.000
to reach the right temperature

578
00:29:30.140 --> 00:29:32.699
at the right time for charging.

579
00:29:33.199 --> 00:29:37.659
The earlier the car knows, the better it will preheat.

580
00:29:37.739 --> 00:29:39.439
Many people also ask:

581
00:29:39.439 --> 00:29:43.239
How long does preheating take?

582
00:29:44.199 --> 00:29:48.859
And honestly, there's no single answer to that.

583
00:29:49.020 --> 00:29:50.659
It depends on

584
00:29:50.659 --> 00:29:52.619
battery temperature,

585
00:29:52.619 --> 00:29:54.340
driving speed,

586
00:29:54.340 --> 00:29:57.779
elevation changes,

587
00:29:57.760 --> 00:30:00.279
how much energy the car is using,

588
00:30:00.279 --> 00:30:03.220
and how much heat your driving style adds.

589
00:30:03.220 --> 00:30:05.739
For instance, driving fast

590
00:30:06.359 --> 00:30:08.920
or uphill increases energy use,

591
00:30:08.920 --> 00:30:11.119
which helps warm the battery,

592
00:30:11.119 --> 00:30:14.300
meaning less preheating is needed.

593
00:30:14.300 --> 00:30:17.539
But if you’re driving slowly,

594
00:30:16.539 --> 00:30:20.340
with minimal braking and acceleration,

595
00:30:20.880 --> 00:30:23.640
the battery stays cold,

596
00:30:23.640 --> 00:30:29.260
so preheating needs more time.

597
00:30:30.000 --> 00:30:34.159
If you're driving very fast on the Autobahn,

598
00:30:34.760 --> 00:30:39.279
you often need far less preheating

599
00:30:39.460 --> 00:30:43.000
because the car is consuming a lot of power

600
00:30:43.439 --> 00:30:47.960
and generating heat on its own.

601
00:30:48.180 --> 00:30:50.100
So again, we can’t say

602
00:30:50.119 --> 00:30:52.479
exactly how long battery preheating takes.

603
00:30:52.479 --> 00:30:56.460
It depends on your speed, driving style,

604
00:30:56.699 --> 00:30:59.420
terrain, outside temperature and how much heat

605
00:30:59.800 --> 00:31:01.640
the battery is already generating.

606
00:31:04.600 --> 00:31:06.460
Next question is

607
00:31:06.460 --> 00:31:07.920
getting a lot of upvotes.

608
00:31:09.159 --> 00:31:11.300
Will automatic parking

609
00:31:11.300 --> 00:31:13.739
be available for Polestar 4?

610
00:31:14.539 --> 00:31:19.180
We are working on

611
00:31:19.180 --> 00:31:20.939
a parking assist feature

612
00:31:20.939 --> 00:31:22.260
that allows the car to park

613
00:31:22.260 --> 00:31:29.000
itself while you remain inside.

614
00:31:30.060 --> 00:31:32.920
It’s part of our software roadmap

615
00:31:32.920 --> 00:31:36.560
and planned for a future release.

616
00:31:38.779 --> 00:31:40.579
Among the questions

617
00:31:40.600 --> 00:31:43.520
we received ahead of the event,

618
00:31:43.520 --> 00:31:48.600
one came from someone who is having trouble

619
00:31:48.600 --> 00:31:50.560
mounting the roof racks on their Polestar 4,

620
00:31:50.560 --> 00:31:52.079
and asked for help.

621
00:31:52.079 --> 00:31:55.000
As we received the question in advance,

622
00:31:55.000 --> 00:31:56.939
we've prepared a short demonstration.

623
00:31:58.119 --> 00:32:01.079
Let's roll the tape.

624
00:32:03.579 --> 00:32:05.000
I’ll show you how to install

625
00:32:05.000 --> 00:32:08.539
the roof carriers on the Polestar 4.

626
00:32:08.539 --> 00:32:09.760
First, we need to

627
00:32:09.760 --> 00:32:11.319
locate the mounting stud

628
00:32:11.479 --> 00:32:16.340
which sits underneath

629
00:32:16.340 --> 00:32:18.140
this small trim cover.

630
00:32:18.140 --> 00:32:20.460
I use a card or the tool provided with the roof racks

631
00:32:21.000 --> 00:32:24.979
to gently guide my way in between the bodywork

632
00:32:24.979 --> 00:32:28.060
and this small cover.

633
00:32:28.060 --> 00:32:32.699
Then I locate the pin, which is painted in body colour.

634
00:32:33.079 --> 00:32:36.399
Then I take the roof carriers,

635
00:32:36.399 --> 00:32:38.399
place it over the pin,

636
00:32:39.399 --> 00:32:42.079
and slide it forward.

637
00:32:42.939 --> 00:32:43.720
Once this part is in place,

638
00:32:43.720 --> 00:32:46.520
just like with any other roof carrier,

639
00:32:46.599 --> 00:32:48.460
we tighten it using the

640
00:32:48.460 --> 00:32:50.380
torque tool until it clicks.

641
00:33:01.460 --> 00:33:04.399
Then you lower the cover and lock it into place.

642
00:33:07.720 --> 00:33:09.420
Thank you for that, Ola.

643
00:33:12.420 --> 00:33:14.000
On to a completely different topic.

644
00:33:15.039 --> 00:33:17.180
The illuminated front emblem.

645
00:33:17.180 --> 00:33:21.880
Why can't it stay illuminated while driving?

646
00:33:21.880 --> 00:33:24.439
In many markets, we see competitor cars

647
00:33:24.439 --> 00:33:29.600
with illuminated front or rear logos.

648
00:33:30.000 --> 00:33:34.319
This could be ovals, circles,

649
00:33:34.319 --> 00:33:37.800
stars or other shapes.

650
00:33:37.800 --> 00:33:39.979
However, current European legislation

651
00:33:40.199 --> 00:33:44.960
only allows symmetrical illumination

652
00:33:45.180 --> 00:33:49.220
to be used as part of daytime running lights.

653
00:33:49.340 --> 00:33:51.619
The Polestar logo

654
00:33:51.619 --> 00:33:56.520
is not symmetrical left‑to‑right,

655
00:33:58.119 --> 00:34:04.720
which means it cannot legally remain lit

656
00:34:04.720 --> 00:34:06.760
while the car is in motion.

657
00:34:06.760 --> 00:34:09.279
We’re proud of the design,

658
00:34:09.279 --> 00:34:12.859
and like being a bit subtle.

659
00:34:13.380 --> 00:34:14.659
So we don’t mind that

660
00:34:14.680 --> 00:34:18.260
the logo only glows

661
00:34:18.260 --> 00:34:19.960
when the car is approached.

662
00:34:20.039 --> 00:34:24.239
Once you start driving, it goes back

663
00:34:24.239 --> 00:34:26.020
to a more discreet appearance.

664
00:34:26.020 --> 00:34:29.159
And again, legally that’s required.

665
00:34:33.300 --> 00:34:35.100
Another winter‑related question

666
00:34:35.100 --> 00:34:37.820
we’ve seen a lot

667
00:34:38.819 --> 00:34:41.060
is that the outside

668
00:34:41.060 --> 00:34:43.900
temperature reading seems inaccurate.

669
00:34:44.039 --> 00:34:45.939
Is this being fixed?

670
00:34:46.579 --> 00:34:48.640
We are investigating it.

671
00:34:50.520 --> 00:34:55.100
We plan to adjust how the data is collected

672
00:34:55.100 --> 00:34:58.819
by incorporating online weather‑service data

673
00:34:58.819 --> 00:35:02.439
to improve accuracy.

674
00:35:11.119 --> 00:35:15.619
The sensor is placed

675
00:35:16.060 --> 00:35:19.720
near components that produce heat,

676
00:35:19.199 --> 00:35:24.300
which can influence the reading

677
00:35:24.619 --> 00:35:28.000
under certain conditions.

678
00:35:31.039 --> 00:35:32.859
The sensor itself is fine,

679
00:35:32.859 --> 00:35:34.619
it's simply affected by

680
00:35:34.859 --> 00:35:38.279
surrounding components.

681
00:35:41.479 --> 00:35:45.659
Another popular question,

682
00:35:45.659 --> 00:35:47.820
is vehicle‑to‑load (V2L)

683
00:35:48.199 --> 00:35:50.260
only a software update or

684
00:35:50.260 --> 00:35:53.159
does it require a hardware update?

685
00:35:54.039 --> 00:35:56.439
That was one part of a road map.

686
00:35:57.060 --> 00:35:59.920
All the cars for Europe are

687
00:35:59.920 --> 00:36:01.960
prepared for V2L.

688
00:36:01.960 --> 00:36:05.800
We're investigating

689
00:36:05.800 --> 00:36:07.659
for Australia as well.

690
00:36:07.659 --> 00:36:09.560
No hardware upgrade required.

691
00:36:09.659 --> 00:36:13.579
What remains now is software tuning

692
00:36:13.579 --> 00:36:16.399
to meet standards, safety regulations,

693
00:36:16.399 --> 00:36:18.199
and certification.

694
00:36:31.000 --> 00:36:33.159
We did a successful test last year

695
00:36:33.159 --> 00:36:36.779
up in Jokkmokk.

696
00:36:37.319 --> 00:36:39.260
And of course, an adapter is needed

697
00:36:39.260 --> 00:36:42.359
to use this feature.

698
00:36:42.359 --> 00:36:44.539
As part of the release, we aim

699
00:36:45.239 --> 00:36:48.500
to offer an adapter for this purpose.

700
00:36:48.920 --> 00:36:50.819
Polestar recommends charging to 90%,

701
00:36:50.819 --> 00:36:55.600
but isn’t 80% better for battery health?

702
00:36:56.579 --> 00:36:59.919
For daily home charging and regular use,

703
00:36:60.239 --> 00:37:08.479
90% is the recommended level.

704
00:37:10.000 --> 00:37:12.220
But for DC charging,

705
00:37:12.220 --> 00:37:14.720
on for example long trips,

706
00:37:14.720 --> 00:37:18.279
80% is best,

707
00:37:18.279 --> 00:37:20.380
because the charging curve

708
00:37:20.359 --> 00:37:24.239
slows dramatically after that point.

709
00:37:25.500 --> 00:37:27.100
So those last 20% could take

710
00:37:27.319 --> 00:37:30.680
a very long time to complete.

711
00:37:30.680 --> 00:37:33.560
And for long‑term battery health,

712
00:37:33.560 --> 00:37:35.060
it’s generally best to limit

713
00:37:35.079 --> 00:37:37.179
DC charging to about 80%.

714
00:37:37.179 --> 00:37:41.380
But for daily use and home charging, 90%.

715
00:37:43.399 --> 00:37:46.920
Next up: headlights.

716
00:37:47.479 --> 00:37:49.659
How does the change between

717
00:37:49.659 --> 00:37:51.939
high and low beam work?

718
00:37:51.939 --> 00:37:53.720
Does the car confirm when

719
00:37:53.720 --> 00:37:56.060
it switches?

720
00:37:59.579 --> 00:38:02.000
I assume this refers to automatic high beam.

721
00:38:02.140 --> 00:38:05.479
If you set high beam to Auto,

722
00:38:05.479 --> 00:38:08.899
the blue high‑beam symbol

723
00:38:08.899 --> 00:38:14.239
lights up when high beam is active.

724
00:38:15.420 --> 00:38:16.539
Even with Pixel LED headlights,

725
00:38:16.539 --> 00:38:19.020
with the adaptive functionality on,

726
00:38:19.779 --> 00:38:22.739
you might not notice visually,

727
00:38:23.140 --> 00:38:29.939
but the indicator changes from white to blue.

728
00:38:30.240 --> 00:38:32.420
If you're using high beam

729
00:38:32.420 --> 00:38:35.020
on a dark road, the symbol is blue.

730
00:38:35.579 --> 00:38:37.659
As you enter a village or city

731
00:38:38.279 --> 00:38:40.659
with more ambient light,

732
00:38:40.659 --> 00:38:42.279
the high beam switches off,

733
00:38:42.279 --> 00:38:44.319
and the symbol turns white.

734
00:38:44.520 --> 00:38:48.840
Once you're back on a darker road, the high beam reactivates.

735
00:38:49.819 --> 00:38:50.960
And then we have two other symbols:

736
00:38:50.960 --> 00:38:55.699
one for the daytime running lights,

737
00:38:55.699 --> 00:38:59.020
and one for the low beam,

738
00:38:59.020 --> 00:39:00.460
both shown in green.

739
00:39:00.460 --> 00:39:03.579
Those appear when

740
00:39:03.579 --> 00:39:06.000
the low beam is active.

741
00:39:06.000 --> 00:39:07.620
If you only have daytime running lights,

742
00:39:07.660 --> 00:39:09.819
no extra symbol appears.

743
00:39:11.979 --> 00:39:14.640
So altogether, these indicators help you

744
00:39:15.079 --> 00:39:17.119
understand which lighting mode

745
00:39:17.119 --> 00:39:19.819
your car is using.

746
00:39:19.819 --> 00:39:21.260
Then a last question.

747
00:39:21.260 --> 00:39:26.140
Will there be a BST version of Polestar 4?

748
00:39:27.140 --> 00:39:30.840
Do you need a faster car than 3.8 seconds?

749
00:39:30.840 --> 00:39:32.699
We are looking into technologies,

750
00:39:33.079 --> 00:39:35.239
features and offers

751
00:39:35.239 --> 00:39:36.960
for all Polestar models

752
00:39:36.960 --> 00:39:40.380
for the future.

753
00:39:40.479 --> 00:39:44.100
But we can’t reveal whether there will

754
00:39:44.100 --> 00:39:46.399
be a BST version of Polestar 4,

755
00:39:46.399 --> 00:39:49.119
or any of our other models.

756
00:39:50.640 --> 00:39:54.880
We will leave that as a cliffhanger.

757
00:39:58.159 --> 00:40:00.279
Always nice to end on a cliffhanger.

758
00:40:01.840 --> 00:40:04.319
And now, we are unfortunately out of time.

759
00:40:05.420 --> 00:40:08.159
Thank you for all the great questions

760
00:40:08.159 --> 00:40:10.800
We’ll take everything you’ve shared

761
00:40:10.800 --> 00:40:12.039
and use it to improve our

762
00:40:12.920 --> 00:40:15.079
communication in different areas.

763
00:40:15.079 --> 00:40:16.300
We may create new posts

764
00:40:16.300 --> 00:40:17.479
in the community about some of these topics,

765
00:40:17.479 --> 00:40:19.179
and add some of the most common

766
00:40:19.179 --> 00:40:21.539
questions to the FAQ page.

767
00:40:22.479 --> 00:40:24.920
So even if your question

768
00:40:24.920 --> 00:40:26.339
wasn’t answered today,

769
00:40:26.339 --> 00:40:27.939
please know that we'll take

770
00:40:27.960 --> 00:40:29.859
everything with us and use those

771
00:40:29.859 --> 00:40:31.840
insights to continue improving our communication.

772
00:40:32.180 --> 00:40:36.760
And clearly there is a need for this type of event.

773
00:40:36.760 --> 00:40:38.619
So we'll be back.

774
00:40:38.619 --> 00:40:40.820
See you soon. Thank you.