- your car's battery runs out of charge.
- your car breaks down.
- you get a puncture.
Polestar Assistance is available in the Polestar app and by pressing the CONNECT button in the car's ceiling.
Note
Not for emergencies
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
An included service
Polestar Assistance is included with new Polestar cars for the first few years of ownership.1 For more information regarding your car, contact Polestar Customer Support.
Note
Polestar Assistance is intended to be active for as long as the car is used and the technology it relies on is supported, such as the car's mobile network connectivity.
Certain information, including personal data, needs to be shared with Polestar in order to use Polestar Assistance. Read more about privacy at polestar.com/privacy.
Note
Polestar reserves the right to reduce Polestar Assistance functionality that is deemed no longer practically possible to maintain.
If a car remains unused for more than one year, it is considered no longer in use.
If you need any help or have any questions regarding Polestar Assistance, contact Polestar Customer Support.
