If you can't drive your car, it’s considered to be immobilised. You can always contact Polestar Customer Support if you’re unable to find a solution in the manual or if you are uncertain about how to proceed.
Depending on the nature of the problem, you may be able to solve it on your own or with assistance from Polestar Customer Support or other services. In this part of the manual, you will find a number of scenarios and how to handle them safely.
In a situation where there are injuries or risk of injury, prioritise safety and medical needs over car recovery. Don’t hesitate to contact emergency services if necessary.
The following scenarios have their own manual sections that can help you identify the underlying issue and what the necessary steps for recovery are.
- The car malfunctions and the car can't be used as intended.
- The battery is flat and the car is unresponsive.
- There is physical damage to the car. The damage can make the car unsuitable to drive or cause immobilisation. Even superficial damage needs to be evaluated to ensure that you can safely use the car.
