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User accounts, profiles and services

Get more out of your car by customising it using profiles and connecting it to the phone app. This gives you access to more features and services, such as support if you're having issues on the road.

Note

Many of the services available for your car require a registered personal account, such as your Polestar ID.

To get the most out of your car experience:

Download the Polestar app to your phone.
Connect your Polestar ID.
Set up your user profile and customise the car's settings.
Sign in with your Google account.

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Setting up your car for the first time

There is a guide that helps you set your car up the first time you use it.

Polestar ID

Your Polestar ID is a personal account that gives you access to various services connected to your car.

Polestar app

The Polestar app allows you to control certain functions and interact with the car via your phone.

Getting started with Google services

Signing in with your Google account gives you a personalised experience when using Google services and apps such as Maps.

Customisation and settings

You can customise many of your car's features and behaviours by accessing its settings.

Car user profiles

For a more customised experience, you can set up user profiles for different drivers.

Polestar Assistance

Polestar Assistance is a service that provides assistance and remote access to certain car features. You can contact a Polestar Assistance service centre at any time for assistance.

Emergency assistance

In an emergency, the car can connect you to an emergency call centre. This is done automatically in response to severe collisions or manually by pressing the SOS button in the ceiling.