Emergency assistance
Note
Strictly for emergencies
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Built to work after a collision
Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is designed to survive severe collisions and has its own backup battery in case the regular power supply fails. If the backup battery is about to run out of charge or if it needs to be changed, you can find more information about it in the centre display. Press the app library symbol 
in the bottom bar and go to .
- The car makes a voice call to an emergency call centre. It also sends information such as its location and status.
- When a call is established, the emergency call centre tries to communicate verbally with the car's occupants. This communication can help determine the type and level of response needed.
- If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.
Automatic emergency response
The car automatically attempts to contact an emergency call centre if it registers a collision above a certain level2 of severity.
Note
Not an emergency?
If you need help on the road but aren't in an emergency situation, press the CONNECT button to call Polestar Assistance instead. Polestar Assistance can help you in certain situations, such as if your car's battery runs out of charge, your car breaks down or you get a puncture.
