If the charging cable doesn't automatically release after you have stopped the charging, there are some steps you can try.
The charging cable usually releases automatically when you have stopped the charging. However, if the charging cable is left in the charging port for a while after charging has stopped, the charging cable is automatically locked in again.
Make sure that the key is within range and that the car is unlocked.
Stop charging by pressing the release button next to the charging port or by pressing Unlock cable in the centre display.
If you're charging at a public charging station, follow the instructions in the charging station’s interface to stop charging.
Carefully wiggle the charging cable.
Lock and unlock the car.
Lock the car and wait until the LED on the car's charging port turns off. This can take some time. After that, unlock the car and try to stop charging via the release button or via the centre display again.
If the charging cable still doesn’t release, stop charging via the charging station, charging point or household socket in one of the following ways:
- Charging via a public charging station: Contact the charging station’s customer service to get help to stop the charging.
- Charging via a home charging point: Safely disconnect the power supply to your home charging point.
- Charging via a household socket: Unplug the cable from the household socket.
If the problem persists, contact Polestar Customer Support.
