Problems logging in with Polestar ID
Common problems
Common problems and solutions when logging in with a Polestar ID are listed below.
Forgotten your password
To reset your password, follow the instructions below:
Login failure after creation of a new account
Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours, and if the problem persists contact Polestar Customer Support for more assistance.
What is my Polestar ID (username)?
Your Polestar ID is either an email address or a mobile number.
Unlock your Polestar ID
Your account will be locked after 5 failed attempts to log in. You can easily unlock your account by clicking on Forgotten password? in the login screen.
Login failure after changing Polestar ID (username)
Make sure you have received a confirmation message by email/SMS when you confirm your new username. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation message (by email or SMS), your old username is probably still in place. Log in and try to change your username again.
Login failure after changed password
Try to login with your previous password. If this is not successful, try to reset your password.
Account registered to a different market
An account is registered to a specific market and cannot be moved to a different market. To be able to re-use the same username (email address or mobile number), we advise you to first delete your account for the old market and then create a new account for the new market.
E-mail failure
If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again.
More help
Contact Polestar Customer Support if you have not found a solution to a problem relating to Polestar ID and need further help.