Polestar Assistance

To summon assistance in the event of an illness or an external threat to the vehicle or passengers, Polestar Assistance can be alerted manually by pressing and holding the SOS button for at least 2 seconds. Polestar Assistance is notified, determines the vehicle's location, and tries to establish voice contract with the driver to find out what type of help is needed.

If voice contact cannot be established, Polestar Assistance will contact the required emergency service (police, ambulance, tow truck, etc.).

Emergency number

When the collision alarm has been activated, the system will attempt to establish contact with the country's Polestar Assistance. If this is not possible, the call will go directly to the emergency phone number for the country/region in which the vehicle is currently located.

The ON CALL and SOS buttons can be deactivated when the vehicle's ignition is in mode I, II or if the engine is running: