Note
Strictly for emergencies
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Built to work after a collision
Calling an emergency call center after a collision requires that the system is not critically damaged. The system is designed to survive severe collisions and has its own backup battery in case the regular power supply fails. If the backup battery is about to run out of charge or if it needs to be changed, you can find more information about it in the center display. Press the app library symbol 
in the bottom bar and go to .
- The vehicle will initiate a voice call to an emergency call center. It will also send information such as its location and status.
- When a call is established, the emergency call center will try to communicate verbally with the vehicle occupants. This communication can help determine the type and level of response needed.
- If the voice call fails, the emergency call center will still be able to respond based on information sent by the vehicle.
Automatic emergency response
The vehicle automatically attempts to contact an emergency call center if it registers a collision above a certain level2 of severity.
Note
Not an emergency?
If you need help on the road but aren't in an emergency situation, press the CONNECT button to call Polestar Assistance instead. Polestar Assistance can help you in certain situations, such as if your vehicle's battery runs out of charge, your vehicle breaks down or you get a flat tire.