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Consumer information

There’s a lot to learn about your Polestar. This section covers some essential topics, such as where you can find support if you need it and information about certain consumer rights and responsibilities.

Tip

Where to start?

Technically, the whole manual is recommended reading for anyone new to the vehicle. However, you can start by reading the information about how this manual works so you know how to find what you need.

Driver responsibility

The information about driver responsibility is also a good place to start reading. It covers some general principles for safe use of the vehicle and its features.

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About the manual

Learn how the manual applies to your vehicle's use, where you can find it and how to navigate its content.

Customer support and contact information

If you have any questions regarding your vehicle, you can find answers or solutions in a number of places. In addition to searching the manual you are reading now, you can visit the support site, turn to Polestar Customer Support or contact Polestar Assistance.

Driver responsibility

As a driver, you are responsible for doing everything possible to ensure your own safety, as well as that of your passengers and other road users.

Modifications, repairs and accessory installations

Modifications, repairs and installation of accessories or extra equipment require proper knowledge, quality workmanship and quality parts. Otherwise, they risk impairing your vehicle's functionality and safety. Contact Polestar Customer Support before making any alterations to your vehicle.

About Polestar components

Polestar produces and manufactures cars with specific attention given to protecting occupants in the event of an accident.

Certified technicians

Ensure that the technicians handling your vehicle have the qualifications required to do so safely.

Information about recalls

It is important that you stay updated about open recalls.

Reporting safety defects

If you think there is a safety defect with your vehicle, you need to report it to the correct authorities. The following information is phrased according to external legal requirements.

Finding the vehicle identification number

There are several ways to find your vehicle's unique vehicle identification number. You might need your VIN if you contact Polestar about any questions or problems regarding your vehicle.

Approval of terms and conditions and data collection

You will see messages about different terms and conditions and data collection in the center display. Your agreement is necessary for certain apps and services to work properly.

Handling of data collected by Event Data Recorder

Certain information about the vehicle's status and operation is recorded in its Event Data Recorder. It can provide information for understanding the circumstances surrounding traffic accidents involving the vehicle.

About connected services and the fair use policy

Use of your vehicle's connected services is subject to certain conditions.

Changing ownership of the vehicle

The driver of the vehicle must be registered with Polestar in order to use all available functions and services. Therefore, in connection with a change of ownership, the current owner needs to be removed to give the new owner access.

Resetting user data

You can reset the user data and system settings in the center display.

Recommendations when changing regions

When relocating or importing your vehicle to a new region, you need to register your vehicle and Polestar ID there.