Recovery
Recovery of your vehicle typically requires transporting it with a recovery vehicle. This is necessary if your vehicle is immobilized and its functions cannot be restored where it is.
Contact Polestar Customer Support if you need to recover your vehicle.1
The recommended recovery procedure depends on the conditions and state of the vehicle. If your vehicle is undamaged and has power, tow mode can be activated to pull the vehicle onto a recovery vehicle platform. If the vehicle is damaged, unresponsive or in safety mode, it should be lifted onto the recovery vehicle's platform.
Important
Wheels off the ground
Regardless of the vehicle's condition, it must be transported with all wheels off the ground when recovered. Forced wheel rotation during transportation can severely damage your vehicle.
Keep a safe distance
Do not allow anyone to stand directly behind your vehicle as it is pulled onto the recovery vehicle.